GENERAL FREQUENTLY ASKED QUESTIONS ABOUT OUR BOXES
I want my box gift wrapped! Do I have to do something special?
No, all the boxes are wrapped with gift paper. When you receive it, you will not have to do anything else, just give it away to whoever you want.
What are the differences between the standard box and the customized box?
The standard box costs what it indicates in the product page and the cover of the box is not directed to anyone in particular. The text "Surprise Box for someone very special" is the one that will be printed on the cover next to the design of it. The standard box does not have any greeting card.
The customized box costs an additional € 2. The cover of the box is personalized with the text "Surprise Box for... (Name of the person)". It also includes a greeting card printed on high quality gloss photo paper, set in the theme of the box with the text that you indicate.
Where and how can I customize my box?
It's very simple, please click on the "Customize your box!" tab. We have prepared a video with which you can see the process explained in just a few seconds.
Is this box always going to have the same products?
Once the available units are out of stock, we will check the products with our suppliers. Several things can happen depending on several factors:
- The box is no longer for sale, so it would be removed from the store.
- The box would be available again with the same products.
- The box would be available again with different products.
In case it was put on sale again with new products, it would be announced as a new version.
Why do you show and explain so much the content of your surprise boxes?
Receiving a surprise gift is great! But when you are the one who makes the gift, you want to make sure that you're going to choose the right gift. Therefore, in Sorpresa Box we want you to know exactly what are you buying. We do not want you to be disappointed.
In all our surprise boxes you can see the content of them, the photos of the products are practically all ours, made by us, of the same products that you receive. If we ever use any of our suppliers, it is only because the photo matches 100% with the product.
Anyway, it's up to you to discover the contents of the boxes. The tab to reveal the content is there, but nobody forces you to open it. Can you resist? :)
I need a surprise box from one day to the next! Why do you not have 24 hours shipments?
Unfortunately, due to our geographical situation (Majorca), at the moment we can not offer 24H shipments to Spain mainland at an affordable price. Naturally, if this is the case, and you are willing to pay the shipping cost, you can contact us and we will inform you if possible and its cost.
If you reside in Majorca and need it urgently, there would be no problem in that you come to pick it up by our warehouse. Contact us also in this case.